Important Update: Unauthorized Service Offers, and How to Protect your Solar System and Warranty

Jul 24

Sugar Hollow Solar has received dozens of calls from homeowners about unsolicited calls from 3rd parties claiming there are issues with their solar systems or offering free system check-ups. In some cases, these individuals have incorrectly stated that they are working with Sugar Hollow Solar, the utility company, or with the system’s manufacturer.

Please know that Sugar Hollow Solar does not conduct unsolicited door-to-door service visits, nor will we call from unidentifiable sources. If our team needs to contact you regarding your system, we will reach out directly through our official communication channels.

Allowing an unauthorized company to inspect, modify, or service your system could void your workmanship warranty and potentially the manufacturer’s warranty. For that reason, we strongly recommend reaching out to us if anyone contacts you about your solar system.

We’ve been in touch with the Department of Justice about this issue and they recommend reporting inappropriate behavior through the DOJ website. Please take a few minutes to visit the DOJ website, and click on the General Consumer Complaints Form to share your experience.

If you have questions about your system’s performance or believe service may be needed, our team is always here to help.

Thank you for trusting Sugar Hollow Solar with your home energy system.